We are big believers in safe play. All of our action figures are safety tested according to requirements in the US, EU and Australia, and are certified at the highest level. All other products are safety tested in the US. Every product in our collection is safe for ages three and up.
What happens if an action figure is injured in battle?
Sometimes playing with action figures can be dangerous to life and limb. If your figure suffers a loss, please email us at email@example.com. Include detailed photographs (for quality control purposes) and your address, and we will send you a replacement.
What is your return/exchange policy?
Returns will be accepted within 7 calendar days of delivery of your item. Please reach out to our customer service team at firstname.lastname@example.org to initiate the return process. Requests initiated after 7 calendar days of delivery will not be accepted.
We offer free return shipping on all orders within the U.S. International orders do not receive free return shipping.
From the time your package arrives at our facility, it may take up to 7-10 business days for your return to be processed.
Funds will not be returned to your account until the product is received at our facility and found to be in new, unused condition, and in original packaging. Any item received that is not in new condition will not be refunded and the customer will be responsible for covering the shipping cost to send the item back to them if they choose to keep it.
Sale items may be returned for store credit only.
If you received an incorrect, damaged, or defective item, please make sure to include this information in your message to our customer service team at email@example.com.
Do you offer free shipping?
We currently offer free shipping on all domestic orders over $25, Alaska, Hawaii, and U.S. territories included. International orders ship at a flat rate of $10.
Do you ship worldwide?
Everywhere! Some carriers mark all packages as delivered on their tracking website once they leave the US, however you can continue to track your package using your local mail service website using the same tracking number until it reaches your door. Any orders shipped internationally are subject to taxes, brokerage fees, customs duties, and fees levied by the destination country. These “import fees” are the responsibility of the recipient of the order and will be their obligation to pay at time of delivery.
How long will it take to receive my Superpowers?
Orders typically ship within 5-7 business days of purchase.
Once you have received a shipping notification, please allow 3-5 business days for domestic delivery and up to 3 weeks for international delivery.
Lost + Stalled Packages
If your tracking information has reported a successful delivery but you have not received it please contact USPS at 1-800-222-1811. Please understand that we can’t take responsibility for lost/missing packages that have been successfully delivered to the shipping address provided with your order. If your package tracking has stalled while in transit, making a personal claim with USPS is the best route to take as many packages will begin moving again within 10 days of making a claim. Click here to visit USPS.com to begin this process.
If your tracking information was provided by UPS, please email us at firstname.lastname@example.org.
Who do I contact about wholesale inquiries?
We are flattered by your interest! Please fill out the form in "Contact Us" and Veenita will be in touch with you.
Who created those awesome action figure photos on your website?
The brilliant Mitchel Wu. Check him out on Instagram: @MitchelWuPhotography
Feel free to contact us at email@example.com. We would love to hear from you!